Pharmacy Management Group | PMGservices.com

Pharmacy Management Group is a customer-focused provider of first-class pharmaceutical care and support. Its experienced staff includes R.Ph., B.S.N., NP, and LNHA professionals dedicated to delivering superior service for Nursing Home and Assisted Living facilities. Its unique approach is proactive and innovative and helps facilitate the best outcome for both its customers and their residents.

Mission Statement

The mission of Pharmacy Management Group is to be the best provider of quality pharmacy care and services to the Long-Term Care industry and its residents. Dedication to excellent resident services from its competent, compassionate, and experienced Long-Term Care staff is exceeded by none. Pharmacy Management Group accomplishes its goal by providing personalized, hands-on customer service and offering progressive services that help facilities maintain the best resident care at affordable prices.

PMG History

Pharmacy Management Group (PMG), led by David Coury, opened its first pharmacy in Westlake, Ohio with a dedicated, handpicked team focused on providing exceptional personalized service and unmatched clinical support. It worked. Its personalized customer service and affordable prices have enabled it to grow dramatically and become a major player in the metro-Cleveland market. The need for personalized quality pharmacy services in neighboring Pennsylvania inspired PMG to respond with its Hermitage location, nurtured under the leadership of Randy Clark and John Love. By implementing innovative pharmacy management tools and continuing to focus on its founding philosophy, affordable, quality services are now available in PA as well. The continued demand for quality pharmacy services at affordable prices has given rise to its newest pharmacy in Columbus, Ohio. Dynamic leadership, efficient workflow and resident-driven standards define PMG, its dedicated customers set us apart.

Corporate Professional Staff

David Coury, President

A graduate of Miami University, with a BS in Business Administration, David Coury, founder of Pharmacy Management Group, has been a progressive leader in the long-term care setting for over 20 years. According to David, I grew up in the nursing home business, so I understand the needs of facility owner/operators from the inside out. I just knew there was a better way to provide first-class pharmacy services, and that’s what our company is all about. His operational expertise extends to the Managed Healthcare Associates National Advisory Board. He is also on the Board of Trustees for the North Coast Health Ministry, a non-profit provider of vital health care services to low-income uninsured individuals. Additionally, David is a member of the Ohio Health Care Association and the Association of Philanthropic Homes for the Aged, as well as a board member of the Senior Care Pharmacy Alliance and a board member of the Boys and Girls Club of Cleveland. Integrity, best business practices and a resident-driven philosophy are what make David and PMG a leader in the LTC field. His entrepreneurial skills and integrity in business prompted his selection as regional recipient of the 2008 Ernst & Young Entrepreneur of the Year Award

Michael Markowski, CPA, Chief Financial Officer

Graduating from Xavier University with a BS in Business Administration, Mike has more than 22 years of public accounting experience and has serviced clients in a variety of industries, with his primary focus on healthcare-related and nonprofit organizations. For the six years prior to joining PMG in 2006, Mike was a Partner with Bruner Cox LLP. He was also the director of Bruner Cox's Health Care and the Not-for-Profit Services Group. Mike has successfully coupled his interest in the healthcare field with his expertise in financial accounting and reporting, knowledge of the ever changing tax laws, litigation support, business consulting services, financial projections, and joint ventures. Mike sits as a board member of the Hoban Trust Fund and holds professional affiliations with The Ohio Society of Certified Public Accountants, The American Institute of Certified Public Accountants, and The Health Care Financial Management Association.

Daniel J. Seighman, RPh, Vice President of Pharmacy

Dan is a graduate of Ohio Northern University with a BS in Pharmacy. Dan has focused his last twelve years of hands-on practice in the long-term care setting. A founding member of Pharmacy Management Group, Dan leads PMG with resident-driven, cost-saving practices. His interest in the impact of polypharmacy as it relates to the assisted living population motivated him to create the prescription profile—a progressive, manageable, assisted living tool. Streamlining pharmacy communication and creating effective pharmacy workflow designs have aided in the smooth addition of PMG's two newest pharmacy locations. With his clinical specialty rooted in Pain Management, Dan has created innovative, comprehensive tools to aid in the assessment of pain and is also acting counsel to InfinityNP’s pain management board.

John Lengauer, Financial Project Manager

A graduate of the University of Toledo with a BS in Business Administration, John has worked in the healthcare industry since 1990 and has spent the last 8 years focused in the Long Term Care arena of healthcare. As a founding member of PMG (the first employee hired), he has grown with the company to become its corporate billing manager. John's strengths are reflected in his ability to anticipate industry changes and proactively create solutions for PMG's customers. John oversees all of PMG's financial projects and has most recently helped to successfully guide the Long-Term Care industry, PMG's customers, staff, and facilities through Medicare Part D. John states that he "welcome(s) the challenge to continuously find ways to save the company money, but the real reward is passing that savings onto the customers."

Deanne Sprenger, RN, BSN, LNHA, Director of Service Development

Deanne is a graduate of The University of Akron with a BS in Nursing and minor studies in Business Management. Deanne has spent the first ten-years of her professional career in the Long-Term Care industry at the facility level. Beginning her career on the ground floor of the facility as a nursing assistant, she expanded her professional knowledge and experiences all the way to role of Director of Nursing and then to Administrator. Deanne has been actively involved with the Ohio Health Care Association in Facility Standards and Council of Nursing committees, as well as various community organizations. After spending years in the role of DON and Administrator, Deanne realizes the necessity of quality care along with maintaining high customer service and vendor relationships. Deanne understands the importance of cost containment without inhibiting the quality of care that is delivered to the population that PMG serves.

Mary Jo McElyea, Director of Business Development

Mary Jo McElyea is a graduate of Bowling Green State University with a BS in Business Administration and a specialization in Marketing. Her eight year career experience began in the telecommunications industry as an Account Executive and continued as a Sales Manager. Before PMG, Mary Jo worked as a Marketing Manager for a software development company that serviced clients in a variety of industries including property management, healthcare, and retail. Her career focus has always been on business development and maintaining long-standing relationships through emphasis on customer satisfaction. Mary Jo's customer-based philosophy meshes well with PMG's own focus on customer service.

Becci Johnson, Director of Information Technologies

Becci is a graduate of Wheeling Jesuit University with a BS of Arts degree and additional training from John Carroll University and Lakeland Community College with a concentration in accounting. Becci applies an extensive and unique blend of experience in accounting, manufacturing, and consulting to project management and application support for PMG. Becci's background in finance as a CPA, coupled with her ability to problem solve and project management skills, afford her a unique and well-rounded vantage point from which to direct PMG's Information Technology department.

Cleveland Professional Staff

Denise McNamara, RN, BSN, Clinical Coordinator, Director of Operations

A graduate of Bowling Green with a BS in Nursing, Denise focused her first 27-years of clinical experience in the critical care nursing setting before turning her attention to the long-term care setting six years ago to help meet the demand for better care of the elderly. Denise, a BSL provider and ACLS instructor, has focused on education and has been instrumental in the creation of many informative programs and in-services covering such topics as “Reducing the Risk of Falls and Wounds.” A nominee for the 1997 Women Care Award, her clinical interests focus on IV therapy and education. Denise also maintains memberships in both the Infusion Nurse Society and the National Gerontological Nurse Society.

Bob Traffis, RPh, Director of Pharmacy

A graduate of The University of Toledo with a BS of Science in Pharmacy. Bob, began his pharmacy career in the hospital setting, focusing on quality assurance, inventory control, and formulary management. During part of this time, he also worked in the retail arena as a staff pharmacist and positively contributed to both inventory control, as well as mastering third party billing dynamics. After spending over ten years in both the hospital environment and retail setting, Bob shifted gears to become a consultant pharmacist. Working in the long term care arena, Bob was responsible for maintaining the monthly drug regimen review for many residents in Ohio nursing facilities. It was this experience that motivated him to redirect his career to meet the specific needs of the long term care community. Bob's diverse pharmacy career has become an asset to the PMG organization. His ability to understand every aspect of the pharmacy operation was instrumental in helping Hyland Software customize the OnBase paperless system to the long term care pharmacy dynamic. Bob helped PMG to become the first long term care pharmacy to convert to a paperless envoirnment. Bob is also a member of ASCP.

Julie Rowan, External Customer Service

Julie began her career in pharmacy fifteen years ago. Her Long-term care background includes pharmacy technician, medical records manager, order entry technician, and customer service representative. Her diverse background in the Long-Term Care setting provides Julie with an in-depth understanding of the individual needs of each facility. She draws on this background as PMG’s facility conversion project manager, overseeing all aspects of every conversion. With her personal goal of participating in the betterment of the geriatric population, Julie has focused her collegiate studies in Anatomy & Physiology, Medical Terminology, and Pharmacology. Julie believes that creating and maintaining a solid base for effective communication is the key to success in the long-term care setting.

Michelle Gillard, RN, Director of Medical Records

Michelle is a graduate of Lorain Community College with an Associate Degree in Applied Science of Nursing. Michelle’s affinity for the geriatric population is illustrated in the diversity of positions she has filled. Michelle has served as shift nurse, charge nurse, unit Manager and admissions coordinator and has held positions as both case management and review and MDS coordinator in the nursing home setting. Her nursing background also extends to the hospital setting in the medical/surgical intensive care unit. Michelle has continued on in the LTC setting because, It is near and dear to my heart. Michelle’s comprehensive understanding of the nurses who choose to work in such a challenging area of nursing give her the knowledge base to create tools that help ease the nursing workload and improve nursing documentation tasks. Michelle’s vision of creating, improving, and easing the LTC nurses' workload in order to enable them to spend more quality time working with the residents is a driving force in PMG’s medical records philosophy.

Columbus Professional Staff

Jessica Johnston, Pharm D, Director of Pharmacy

Jess is a graduate of Ohio Northern University with a Doctor of Pharmacy. Her experience in both the hospital and retail environments have aided in Jess’s ability to fully understand the dynamics and challenges of the healthcare field. A member of The American Society of Consultant Pharmacists, Jess has found her home in the long-term care setting. She has a strong understanding of formulary management and a belief in doing what is best for the resident. Her beliefs in building strong relationships with the nursing staff and doctors of each facility help PMG provide the best services. She feels that, “When the caregivers and clinicians work together to create a trusting working environment, open to clinical dialogue, the residents needs are best met.” She is also a member of The American Pharmaceutical Association. Jess’s clinical focus in geriatrics, her approachable style of practice, and her resident motivated beliefs are reflective of PMG’s personalized service philosophy.

Jude May, RN, Clinical Coordinator

Jude is a graduate of The University of Cincinnati with a BA in Nursing. Jude began her nursing career nine years ago in the pediatric transplant department of Columbus Children’s Hospital before moving to the long-term care setting. With a full understanding of the close relationship that is built between the nurse and resident, and as a passionate advocate of the patient, Jude believes in providing the best clinical care for each resident while meeting the needs of the nurses that care for them. Realizing the need for sound clinical support, Jude is now focused on providing the best educational resources to help support the practicing nurses in each facility. Jude’s strong communication skills, coupled with her firsthand experience in the nursing field and expertise in IV therapy, help PMG provide outstanding service in Columbus.

Christy Morgan, Office Manager

A graduate of Ohio State University with a BS in Communication, Christy began her career in sales and marketing, quickly moving on to the role of Development Manager for a local magazine. With an eye on healthcare and a desire to positively contribute to the community, Christy transitioned into the Long Term Care field. Her sales and leadership experience has been an asset to our industry over the last six years as she has been involved in the coordination of marketing and enrollment in the Nurse Practitioner arena. Christy joined the PMG team in 2005 and has been invaluable to the staff and customers of our growing Columbus location. With an eye for detail, and armed with exceptional communication skills, Christy drives the Columbus site toward strong, steady, customer focused growth.

Nicole Swick , Director of Business Development

A graduate of John Carroll University with a BS in International Politics and minors in both French and Business, Nicole began her career in the facilities' maintenance industry as a chemical specialist and product manager. Prior to joining PMG, she spent nearly 8 years working for Eli Lilly and Company, focused predominantly on osteoporosis prevention and treatment and women's health. Her most recent position as the Osteoporosis Senior Care Specialist for Ohio and Michigan allowed her to expand her knowledge of geriatric care to include working closely with Long-Term Care caregivers to improve osteoporosis awareness and care for residents, understanding and assisting with medication reimbursement issues, and developing resources to better equip caregivers to assist residents day-to-day. Nicole realizes the importance of strong relationships and services to provide a true continuum of care for our residents.

Pennsylvania Professional Staff

John Love, RPh, Vice President

A graduate from Duquesne University with a BS in Pharmacy, his career in pharmacy has been forged with a focus in quality service and cost reduction. His drive and focus was instrumental in creating one of the first closed door pharmacies in Western Pennsylvania, Greenwood Pharmacy. Over the next six years John helped to grow the operation to 8000 beds. A series of mergers later, Greenwood grew to 40,000 beds in three states, and John was at the heart of the pharmacy operations and central filling and billing process, including purchasing and medical records. In 1998, Greenwood was sold to NCS where John’s role grew to include managing all new pharmacy conversions and the implementation/trouble shooting of the pharmacy software design. With Membership in ASCP, PPA, and SCPA, John continues to contribute to the pharmaceutical community. With over 20 years experience in the long-term care setting, John continues to focus his clinical expertise with a hands-on approach. “It’s as simple as getting the right drug to the right patient in a timely manner. Or as we say ‘Doing it Right the First Time.’” In addition to his sensible approach, John’s extensive LTC background and expertise in pharmacy software has lead to the creation of PMG’s newest medication label created with the nurse in mind. Such user friendly, innovative adaptations to the basics are what help to define John and PMG’s lead in the LTC setting.

Randy Clark RPh, Vice President

A graduate of The University of Pittsburgh with a BS in Pharmacy, Randy has always had the pulse of the Long-Term Care industry with 20 years of experience in the field and maintaining active membership in ASCP. Randy’s LTC background began in 1986 with Greenwood Pharmacy as Manager of the Sharon site, which serviced 22 facilities. With the Greenwood Thrift merger, Randy took on many roles first becoming the western director of operations, then state director of Pennsylvania, and finally the regional director. With the NCS merger and 40,000 bed count, he became the executive director in the PA division. Randy’s belief in doing what is best for the resident is evident in the everyday clinical support he extends to PMG customers. With his focus on quality and a desire to impart the highest standards to every aspect of the organization, Randy has taken the lead in quality improvement. He states that he, enjoys building lasting relationships within each facility PMG works with.

Dee Lukas, RN, External Customer Service

Dee, a graduate of General Hospital School of Nursing, has filled the gamut of Long-Term Care nursing positions from unit manager to DON. She also provided in-servicing and staff education as one of the lead customer service consultants with NCS. Her diverse background is what gives Dee a deeper understanding of how best to meet the specific needs of both the nursing staff and administration at each facility. Dee’s in-depth 36-year career in geriatrics has also given her an empathetic understanding of how to best meet the needs of both the facility and the resident. Dee is also an active member of Train the Trainer, a nurse aid-training program. Dee believes that both focusing on the residents and continuing to provide support and educational opportunities to the residents' caregivers are the keys to success.

Georgia Professional Staff

Matt Grisik , RPh, Director of Pharmacy

Matt is a graduate of Duquesne University with a BS in Pharmacy. Matt has practiced pharmacy and held various leadership positions during the last 13 years, most recently as Regional Director for a $60 Billion Corporation. Matt has experience in Operational Best Practices by helping to improve efficiencies and reduce cost while delivering the highest customer satisfaction for Mass Merchandisers in recent JD Powers survey. Matt has lead various projects throughout his career with the creation on ClearRx being the most impactful to the profession and community. For this work, Matt has been awarded 4 U.S. Patents over the past three years. Matt has experience in leading small and large scale teams, experience in mergers and acquisitions, as well as leading Training and Development projects throughout his career. He was an initial participant in The Ohio State Universities program to expand fee for service billing which we now refer to as MTM.