Remember This – Newly Hired & New Hires

A new year is a good time for a new job. Whether you’re newly hired, or are working with new hires, here’s a list of things to remember!

Newly Hired? Remember This!

  1. Know Thyself
    • Anticipate, and be prepared for, common questions and also know your answers. Keep those answers brief but informative. This sets a good first impression and also encourages others to want to continue getting to know you! Also, be ready to introduce yourself to anyone you can!
  2. Mind Your Business
    • Set boundaries for yourself and others. How personal are you willing to be in your work relationships? What are you willing to give or do outside of normal working hours or on the weekends? How will you avoid cliques, gossip, or “frenemies”? Keep in mind – it’s often better to listen more than talk!
  3. Do Your Research & Ask Questions
    • As a new employee you have a lot to learn. Do your research to learn about the new position and the company. Keep in mind though, your research does not make you an expert so ask questions!
  4. Take in Procedures & Norms
    • Not only do you need to follow the procedures of the job itself but also the unwritten norms of the company. How do employees greet each other? Who shows up early or just on time? Also, avoid saying “this is how we did it at my last job”.
  5. Relax
    • All of these best practices are strategic, planned out, and careful but don’t forget to relax too. Make sure you’re not only prepared for your first day, week, or months but also well-rested, open-minded, and comfortable.

New Hires? Remember This!

  1. Introduce Yourself
    • This is an important step for both you and the new hire. When you take the initiative to introduce yourself to new hires it shows kindness, support, and takes away any opportunity for a lack of trust. It also helps the new hire stay open-minded and relaxed as they start a transition in their lives.
  2. Show-up & Follow-up
    • Stay in touch with your new colleague when you can. Ask if they have any questions. Ask them how their first day or two or week has been. This creates a professional relationship, establishes your credibility, and builds trust.
  3. Remember Your Own Journey
    • Keep in mind that you were also a new employee and colleague at one time. It can be a hard transition, so keep frustration in check and give compassion to a new employee who may be “taking up” your time with questions or training needs.
  4. Watch Closely but Not Too Closely
    • Be aware of the new employee’s tasks and to-dos but not so aware that you nitpick or interrupt in the process. If you are not a manager you do not need to manage. Remember: time is a great teacher so give the employee time to learn and work through things on their own, unless what you’re seeing is detrimental to safety or the company’s overall goals.
  5. Give Praise, Thanks, and Compliments
    • These can go a long way. It feels good to be appreciated so give away smiles, say thank you, and compliment on a job well done. It will help you feel good and build the confidence of your new coworker.

If you’re looking for more insight, check out the following articles by PMG, helpful for new hires and those already employed!


About the Author

Picture of Kim Mooney

Kim Mooney, Technical Manager & Coach

Advice from Technicians

There is a common saying out there that: “the people with the best advice are usually the ones who have been through the most.”

We at PMG aim to be a resource of advice, knowledge and information for so many in the manufacturing industry: business leaders and owners, workers and technicians, recruiters, etc. We strive to provide the right information and the right resources (as well as advice) for anyone and everyone to make well-educated decisions. Our monthly common FAQ posts (you can find them on our blog) are just one example of the ways we aim to educate.

We receive a lot of questions from our technicians and they’re often looking for advice. As a result, we’ve compiled a list of the best advice from PMG Technicians for PMG Technicians. Whether you’re looking to join our team, are traveling to your first project with PMG, or have been out on multiple projects, these 30+ best practices are helpful for anyone.

What You Represent

  1. Be respectful and kind to everyone you meet and work with. You must remember that you are a representative for PMG, yourself, and where you are from. – Robert C.
  2. Make sure you are highly alert and highly-enthused on your first day so you can shine. – Kenrick J.
  3. Your hard work reflects your dedication to PMG. – James J.

Preparing for a New Job

  1. Make a list of things to take with and pack them in containers for easy access. – Timothy S.
  2. Get your sleep! Getting 10+ hours of rest before the start of any assignment is essential. – Brandon E.
  3. Complete all household tasks prior to leaving, pack, and then enjoy the last day with your family. – Kenrick J.
  4. Make sure your family is prepared for your extended time away. Make sure finances are taken care of and they feel safe while you are away. Once that is taken care of, make sure you have all your ducks in a row for your job as far as PPE and tools you will need. – Dan O.
  5. Make sure you have all the medicine you will need, and then some. – Albert B.

Additionally, our technicians repeatedly recommend that a best practice, regardless of how many projects you’ve worked with PMG, is to research the company, the equipment, and the location prior to traveling.

Getting Acclimated to the Community  

  1. Get there one to two days early to familiarize yourself with the area. – Felix B.
  2. Get there early to see where the job site is and find the nearest grocery store, gas station, and laundromat. Go to a local restaurant (not a chain restaurant) to see how the locals react to someone new. – Dan O.

Our technicians not only travel for the work, but they travel for the adventure. Many recommend that you make it a priority to sightsee after researching nearby places or ask coworkers or locals for suggestions.

Starting A New Job

  1. Read the manuals and job aids. – Kenrick J.
  2. Give it a couple weeks. It takes time to get acclimated and it might not be the easiest transition, but it gets better. – Octavio G.
  3. Take a breath when you get there. Don’t get too excited; just go in and do what you know how to do. Keep your ears open because you can always learn something new. Do everything you do to the best of your ability. If you don’t know something, remain open and learn so you know. Your name is attached to everything you do, so act like it. – Nick H.
  4. Be truthful about your credentials. Go in with an open mind and be respectful, ready to learn. – Johnny R.

Our technicians also note that PMG projects are not there for you to reinvent the wheel. Rather, the jobs are excellent opportunities to learn new things.

Maintaining Connections Back Home

  1. Utilize the many different electronic options: Duo, Facetime, Zoom – these apps allow you to see the whereabouts of others and that’s better than just hearing their voice! – Brandon E.
  2. Send little gifts for no reason at all. – Dan O.

Keep in mind, depending upon the shift and hours you’ll be working while on assignment, guests are welcome to visit you while on assignment and you are welcome to travel home on your off days.

Starting New Connections

  1. Be careful about what you say in public. – Joshua J.

Other common words of wisdom regarding how to start new connections in an unknown area:

  • Listen and ask questions
  • Don’t be defensive
  • Be open to new ideas and techniques

Staying Healthy

  1. Exercise in your room or at a gym. Don’t eat a lot of fast food. – Brandon E.
  2. Cook in the hotel. – Kenrick J.,
  3. Spend as much time outside as you can to get the benefits of the sun and don’t be afraid to see a doctor if you have any concerns. – Dan O.
  4. Take care of your feet. – Michael W.
  5. Bring a George Foreman Grill and Uncle Ben’s Ready Rice. – Robert E.

More words of wisdom can be found in PMG’s Lunchbox Hack blog posts featuring tools and tips to help you eat healthy and eat from home.

Additional Advice

  1. Getting to work 15 minutes early will help you succeed every day. – Brandon E.
  2. Take a deep breath and be confident. – Andrew S.
  3. Save a month or two of living expenses to utilize in between assignments. – Brandon C.
  4. Don’t be afraid when an assignment is finished. Time between assignments is your ‘vacation’. – Nic S.
  5. Do not spend your free time partying or staying up late.
  6. Stay in close contact with your project manager and recruiter.
  7. Remember you have two bosses: the client and PMG.
  8. Read all of your emails from PMG.
  9. Start with an assignment that is shorter in duration if you’re nervous about traveling and being away from home.
  10. Always carry a notebook and a pen or pencil to keep notes.


If you’d like a chance to put this advice to the test on a PMG assignment, contact our Technical Solutions Team. If you think your workforce could use technicians with this kind of attitude, contact our Client Solutions Team.


About the Author

Picture of Kim Mooney

Kim Mooney, Technical Manager & Coach

How to Negotiate Your Pay

Negotiate Your Pay With Confidence!

It’s been said over and over – the year 2020 has been a wild ride! We’ve experienced a pandemic that has forced us to reconsider many things, including our jobs and careers. Whether you’ve been forced to reassess your job or career due to an unplanned job loss and unemployment, or if you’re currently employed but reevaluating your goals and ideals, one of the most important items to consider is your compensation and benefits package. No matter what your reason is for changing your compensation and benefits package, be prepared to negotiate. If the idea of the negotiation table scares you, follow the tips below and you’ll walk in confident and strong.

Do your research

Search online for any pay details specific to the company as well as overall pay summaries for the position/job title. A good place to start is the Bureau of Labor Statistics.

Know how the company is doing as a whole. Did the pandemic, or any other industry trends, recently affect the organization? Has the organization experienced recent changes to their business model or staff? You can find details like these and more on the company’s website, social media pages and by asking anyone in your network who is well-acquainted with the company.

Know who you are

Think about what makes you the best fit for the job. What experience can you bring to the job that others don’t, or can’t, bring? Think outside the box on this one and write it down. List the ways you bring value to the team and also the reasons why you’re worth the cost. We may be living in uncertain times but you can absolutely be certain of your value and be confident when you negotiate your pay.

Determine what you want

It can be anything – pay & salary, health care benefits, a flexible schedule, the ability to work remotely. Negotiations aren’t just about money anymore. Go for it all but pick the one thing you want most.  Also, have reasons for your requests. Be ready to explain why your request is justified.

Be flexible

If achieving your number one goal just isn’t possible for the company, but you really want the job, don’t give up. Go for the next item or two on the list of what you want. For example, if there’s no room for higher pay or the salary you desire, then negotiate for more working hours, a signing bonus, or more paid time off.

Find mutual benefits

Persuading someone into anything is a lot easier if the other person benefits. Frame your conversation and negotiations as mutually beneficial. How does the company benefit by hiring you and not someone else? If you completed steps one and two above, determining this should be fairly simple. If you sell them on why they need you, rather than why you need them, you’re likely to be more successful in negotiations.


For more information, check out this article by the Harvard Business Review titled 15 Rules for Negotiating a Job Offer. To get started, complete this Salary Negotiation Worksheet. Once you spend some time evaluating your worth, and understanding just what you want or need, the negotiation room won’t be so scary.


Want more career tips from PMG? Check out our post Phone Interview Tips.


About the Author

Picture of Kim Mooney

Kim Mooney, Technical Coach & Manager

FAQ – Professional Reference

FAQs for PMG

PMG provides labor solutions to American manufacturers. That’s what we do in a nutshell and we take the “solution” part of that equation seriously. As a result, all of us here end up asking a lot of questions to make sure we find the right way to solve the real problem. But, during that process, we end up getting asked a fair amount of questions ourselves. This blog will try its best to provide the answers to the things PMG employees get asked the most.

What is a professional reference?

Great question! Most of us, when asked for references, want to provide names of the people that know us best and like us most. This makes sense because we want prospective employers to hear good things about us. However, your family, friends, co-workers, and fellow book club members are personal references. They may have positive things to say, but most of it won’t be relevant to a person looking to hire you for a job.

A truly professional reference isn’t just somebody you know or have worked with, but somebody you’ve worked FOR. Supervisors, trainers, shift leads, managers, and owners of companies all make excellent professional references. This is because they can’t just talk shop about your technical abilities, but can speak to the soft skills that make you a great employee. If you’re not sure why soft skills matter to the technical trades, check out our free webinar on just that topic.

Pro tip: A lack of technical skill input is why HR contacts aren’t great references.

Build your bench intentionally in order to be able to provide better references. Know who makes a great reference and then make sure you have good contact information for that person. Finally, when you provide that information, make sure you give your reference a heads-up too. Even the greatest reference won’t do any good if they don’t answer the phone or return an email.

If you’re looking for more insider information on the hiring and interview process, check out some of our other blogs that include tips & tricks for phone interviews and resume writing. If you have your own question for PMG, we have an answer and we’d love to share it. Send them to


About the Author

Head shot of Josh Erickson

Josh Erickson, ReTool & Technical Solutions Associate

Lessons From Leadership

Lessons from PMG Leadership

What do employees want from leadership? A quick Google search or a leisurely scroll through your LinkedIn feed can yield a bountiful harvest of lists (like this one from Forbes). However, if you read enough of them, you’ll find that what employees really want from their leaders is to learn.

As a leader, sharing accumulated lessons and experiences isn’t just good for employee engagement, it’s critical in developing the next generation of leaders.

In light of this, we asked several leaders at PMG to share a few of the leadership lessons they’ve learned on the way to, and through, their current role. We found four themes in their shared experience.

Lessons in Leadership

Never stop learning sign

The Learning Never Stops

People spend a lot of time working towards where they want to end up, but most don’t realize the work doesn’t stop once they get there.

Look up to, and learn from, the leaders around you. It’s NEVER too late to learn. ALWAYS keep learning. Hard, AND smart, work pays off.

Natalie K. – Director of Client Solutions


Change Never Stops

It’s easy to take an, “If it’s not broke, don’t fix it” approach to business. But if your industry never stops changing, neither should you or your business.

Be open minded and understand that change is a constant, for the better.

Kathy M. – Sales Administrator


Don’t Forget What You’re Working For

The day to day grind is an easy place to lose your perspective at work, but try hard not to.

Work hard and celebrate the wins, no matter how small.

Joan F. – Controller


Misconceptions in Leadership

blocks showing the word true with a check mark

Leaders Are Not Always Right

Everyone has a boss, and we all look to them for answers when we don’t have them, but they aren’t infallible.

The most common misconception is that we know everything there is to know about our role. I’m a manager, that doesn’t mean I’m going to know every answer right away, but it does mean I’ll know the right places to look or the right people to ask to get you a well-educated and researched answer.

Elizabeth B. – HR Manager


Saying No Isn’t Easy

Our leaders are generally the final say so on most decisions and they don’t normally like to say, ‘No’ without a good reason.

I think people think that leadership is hard because you have to deal with different individuals and you don’t want to ‘ruffle any feathers.’  Saying no is always tough, but setting expectations helps so people are prepared.

Laura Y. – Sr. Manager/Strategic Project Development


Your Leaders DO Care About You

It’s easy to feel that you’re just another cog in an unfeeling machine, but good leaders do care about you.

The most common misconception I feel others have about leadership is that they don’t care. When actually, leaders truly meant to be leaders, do care about your growth within a company and are there to help you as needed.

Sonya T. – Accounting Manager


hands giving high fives

You’re In-Charge

Being the boss may not mean your work is without headaches, but it does mean you have autonomy to try and address those complications for yourself and your team.

The best part about being in a leadership position is having the ability to drive outcomes, and getting the opportunity to work with people to leverage their strengths and support them in their professional development, which typically has a positive impact on them as well as on the team.

Amy G. – President


You Get to Grow

Good leadership helps good companies, and their employees, grow.

The best part of working in management or leadership is the ability to coach, mentor, and train employees in a way that ultimately builds and propels their own knowledge, skills, experience, and success.

Kim M. – Technical Manager & Coach


You Get to Celebrate Others

It’s easy being happy for the achievements of your teammates and coworkers because training, managing, and leading them means you’ve succeeded too.

The best part of leading is watching your team members succeed!

Kathy M. – Sales Administrator 


Challenges in Leadership

Balancing Personal vs. Professional

Work anywhere long enough and you’re going to develop relationships with people that go beyond your job descriptions. Balancing how you feel about the person against how you feel about their performance can be difficult, even for leaders.

I’ve found the hardest part of management for me is carefully walking the line between friend/coworker and manager/leader.

Kim M. – Technical Manager and Coach


Everybody Is Different

Even in small companies, personalities, communication styles, and work preferences can vary greatly between employees. Finding a harmonious balance that benefits culture and production is one of the most important tasks on any leaders’ to-do list.

The hardest part of leadership, for me, is learning everyone’s work style and what best motivates each individual and then consistently applying that.

Joan F. – Controller


There’s Never Enough…Anything

Whether we’re talking about time, resources, or energy, if you’re a leader, you’re probably stretched thinner than your employees imagine.

In my role, in a HR department of 1, the biggest struggle is finding/making the time to focus on the big picture, while still getting the day-to-day tasks taken care of.

Elizabeth B. – HR Manager


If you’ve struggled to hit your stride as a leader, try focusing on some of these lessons from our leadership team. If you’re still looking for a company that exhibits great leadership, we think you should consider PMG.


“I think anyone should consider a career with PMG because we aim to be a place that offers excellent opportunities to top performers and welcomes the input of all team members to ensure we have the best practices in place to be as successful as possible. If that sounds like it would be an environment you’d thrive in, then we’d love to connect with you.” – Amy G.


Check out our website to learn more about open positions


PMG’s Leadership Team

head shots of PMG leadership

2020 New Year’s Resolutions

New Year, New You.

You’ve heard it, read it, or said it yourself. You’ve set your own New Year’s resolutions or heard resolutions from friends, family, and colleagues. Were the resolutions full of “eat better”, “join a gym”, “spend less, save more”? I wouldn’t be surprised since those are three of the five Most Popular New Year’s Resolutions made across the US. There’s a common factor, too: improving yourself through health or wealth.

When making resolutions, it seems we aren’t thinking about the 2,080+ hours/year we spend working (that’s 23% of one year, by the way!) and the opportunity to make those hours better.  Let’s take a look at ways to make professional growth part of your 2020 New Year’s Resolutions list.


  • What do you enjoy most about your job and how can you spend more time doing that?
  • What’s holding you back and how can you overcome it?
  • What’s a negative aspect of your job and how can you change that?
  • Where do you want to be and what do you want to be doing in July 2020 – six short months after the new year?
  • Where do you want to be and what do you want to be doing in December 2020, one year from now?



Here’s some examples of goals and resolutions. If these don’t do it for you, use them for inspiration.

Learn a new skill or gain a professional certification

Think about what you want to learn that ties in closely with current tasks. Once you’ve decided what it is that you want to learn, it’s likely as simple as letting your manager know.

Read books and articles

Make them relevant to your position, industry, or daily tasks. It’s as easy as completing a quick Google search online.

Update your resume

We forget to do this until we absolutely have to do it. Do it now (and throughout the year) while you can still remember and recall all the amazing things you do!

Build a professional network

This can be done in-person or online. Try the 30-day LinkedIn challenge presented by PMG’s own Market & Innovation Development Associate, Josh Erickson. You can find it here: LinkedIn 30-Day Challenge

If you’re not on LinkedIn, make that your first resolution and feel the high of successfully meeting one resolution already!

Find a work mentor

Work mentors aren’t just there to tell you how to change and improve. Mentors do so much more! Here’s some ideas for finding a mentor from national bestselling author, Jeff Goins.

Clean up and clean out

I’m talking about your filing cabinet, toolbox, email inbox, even your car! Clearing out these spaces improves productivity and performance. This article applies to an office setting but you can easily apply it to the shop floor, the employee lunch room, or any other aspect closely related to your job and career.


Don’t let your New Year’s Resolutions Become Dissolutions. Make sure you follow the best practices for success, including:

  1. Being reasonable and realistic about your goals. Choosing the right goals.
  2. Setting goals that can be measured
  3. Setting goals that can be achieved through increments – “mini-goals”
  4. Sharing your goals with those who can support you


Don’t forget to celebrate your wins!


Cheers to the New Year and Cheers to You!


About the Author

Picture of Kim Mooney

Kim Mooney, Technical Manager & Coach

Communicating at Work

Five Tips to Improve Your Communication at Work

No matter where you work, communication plays a critical role in getting the job done. In today’s world, we have several ways to communicate – in-person, email, instant messenger, video, phone – the list could go on and on. We also communicate with others who have different communication styles and interpret our message differently.

If communication is so important to our day-to-day, how can we improve the way we have conversations with various communication styles while using different types of communication platforms? Here is a list of tips on how to improve your communication at work.

Prepare what you want to communicate

When there isn’t a clear direction for the conversation to go, it can be difficult to make sure our main message is heard. Here are some points on how to prepare for future conversations.

  • Know what you want to achieve from the conversation. Ask yourself – what’s the point of this message? If you know what your endgame is, it is easier to communicate to others.
  • Identify what key points you want the other to walk away with. Think of this like a list. Often, this list will include who, what, where, when, why and how. Determine these points and align them with your endgame.

Understand your audience

We all interpret messages differently and have a preference on how we like receiving information. Here are some points to think about when trying to understand your audience.

  • Identify how the other person receives information. Do they like a lot of detail and knowing the whole story behind the topic? Do they prefer a more direct approach – short, sweet and to the point? If you haven’t heard of the communication quadrant, check it out! This quadrant helps identify how individuals receive information based on some of their observable traits.
  • Determine what information is most relevant to your audience. Based on how the other person receives information, you’ll be able to identify what information from the list of who, what, where, when, why and how is most important to share.

Communicate clearly and effectively

Now that we know what we want to say and we understand the best way to share it with our audience, we need to communicate it clearly. Here are some points to make sure your message is clear.

  • Say what you need to say and be done. Sometimes, we find ourselves rambling for the sake of being heard or for the sake of showing just how much we know. This is ineffective and the key points you want your audience to walk away with will get lost. Keep your message on point and limit any unnecessary rambling.
  • Communicate one message at a time. If you have multiple messages to communicate to the same person, how do you make sure all those messages are received? In a face-to-face meeting with someone, let them know upfront that you have three topics you want to cover and cover each one separately. In an email, separate topics with bold headings or send separate emails. Each message has its own endgame; make sure to communicate each message one at a time.

Pick up on non-verbal cues

While we’re not always aware of it, we communicate with others using body language and actions. Here are some points on how to pick up on some common non-verbal cues you might experience at work.

  • Be aware of body language. Have you ever been in a meeting with someone and they’re leaning back in their chair, arms crossed, and they’re looking quizzically at you? Perhaps you’re in a room of people and see some sitting up straight, making eye contact with the speaker, while others have their head propped up on one arm and slouching over the table. We can infer a lot from people’s body language and make assumptions of how to best communicate based on how engaged their body language appears.
  • Look for the watch check. What does it mean when someone is checking their watch while having a conversation with you? Often, this means they have another meeting to get to and don’t want to be late. It could also mean they’re busy and don’t have time for a long story. Whatever it means, if someone is checking their watch, they’re time conscious for a reason and you need to make your point quickly. Watch for the signals and be courteous of other people’s time.

Listen actively

Half of communicating with someone is about listening and being engaged. Here are some points to show you’re actively listening and engaged.

  • Nod occasionally. Giving the occasional head nod lets the speaker know you’re still with them, listening and absorbing the information they’re sharing. However, be careful with excessive nodding. If you’re constantly nodding, like a bobble-head, this will appear disingenuous and give the opposite effect.
  • Acknowledge points of agreement and disagreement. You’re not always going to agree with the information shared, but when you do, point it out to the speaker by saying, “Bob makes a good point about project X needing more support.” When you don’t agree, you can say something along the lines of, “I see where you’re coming from Bob, but I don’t exactly agree. Can we talk about this a little more?” Acknowledging points the speaker makes shows you are engaged and actively partaking in the conversation.


Want more tips from PMG? Check out our article on Phone Interview Tips!

Work-life Balance

With an increase in technology accessibility, our work days have extended so much longer than ever before. Checking email before bed and first thing in the morning is routine for most professionals. Work-life balance has become a career perk, not something you’re always guaranteed. I’ve put together five ways to create some work-life balance, even if you’re working around the clock.

Hold Yourself Accountable

You know your schedule and workload better than anyone else. Hold yourself accountable to what needs to be done. Your calendar is your best friend. Log every meeting, deadline, and block off productivity time. The more you get done during work hours, the less you’ll need to worry about during the evenings and weekends. It’s also so much easier to actually enjoy your time off when you don’t have unfinished projects hanging over your head.

Find Activities Outside of Work

Find a hobby or get involved in other activities. Having non-work-related events on your calendar will give you something to look forward to and a break from the grind. If you’re spending money on these activities, you are also less likely to skip them. It’s also a great way to meet people…that aren’t coworkers!

Don’t Procrastinate

Just do it already! The more you push it off, the more it will weigh on your mind and cause you added stress. The people that have the most work-life balance are the ones that get down to business because they don’t want to cut into their personal time to pick up the slack. If you struggle with procrastination, ask a coworker to help keep you on task. If you are easily distracted, take initiative and remove the distractions.

Establish a Routine

Get in a habit at work. The more routine you are, the less likely you are to miss deadlines. A routine is good for at work, but also at home. Wake up earlier than you have to so you can enjoy the time in the morning. Try incorporating a walk over lunch to help refresh you. By building a routine and sticking to it, your mind and body know what to expect throughout the day. It will also create a sense of balance.

Be Realistic with Expectations

Don’t overload yourself. It’s okay to say no. You don’t need to raise your hand at every meeting or to constantly pick up the slack of your coworkers. Be realistic with what you can handle. Wait until you complete a few projects before taking on more. A manager is going to be more impressed with the quality of your work, not the quantity.



I hope these 5 tips help you create some balance in your life.

Want to read more about career development, check out this blog on How to Avoid the Job Search Burnout.


About the Author


MacKenzie Porwoll, Corporate Recruiter

Phone Interview Tips

What to Do and NOT Do on Your Next Phone Interview:


Most of us have read enough tweets or seen enough YouTube clips to be well aware by now that we’re living in the middle of the golden age of technology. However, in the era of the telephone interview, it’s harder to know how to best show yourself, before a potential employer ever actually gets to see YOU or your work. Here are some tips and tricks from the desks of the PMG Tech Solutions Team (TST) on what to do and NOT do on your next phone interview.

Pre – Call:

Do Your Research

It’s no secret that recruiters are doing their homework on you, your education, and your work history. Don’t be afraid to do the same. Find out everything you can about that company and interviewer to make sure you don’t leave important questions unasked.

“Do research on PMG and/or the company prior to interview (industry, location, history)- knowledge is power!” – Marisa B. TST

Don’t Dress for Comfort

It’s a phone interview, why worry about what you’re wearing? Well, to steal a phrase from coaches everywhere, you play like you practice. If you want the job, dress like you’ve already got it. Put yourself in the right mental space.

Do Find a Good Location

Life happens. We all know that. But it’s best if you can keep it from happening in the background during a phone interview. Impressions are everything and distractions can ruin an otherwise great interview.

“Do make sure you’re in a quiet and appropriate setting – maybe don’t interview in the casino bathroom!” – Isabel B. TST

Don’t Frown on the Phone

Plain and simple, tone shows on the phone. If you want to sound pleasant, confident, and energized about the job, you need to smile throughout your call. The interviewer may not see it, but they can definitely hear it.

“Don’t be down – be upbeat, positive, and confident (but not too confident where we think you’re full of it)!” – Marisa B. TST

Do Prepare and Practice

Proper preparation prevents poor performance. This is true in life and on the shop floor, therefore, it’s true on the telephone. Think about potential questions and be ready with answers. This will go a long way to easing any anxiety too.

“Do know the progression of your employment history and be able to speak to that without huge hesitations.” – Ted C. TST


On – Call:

Do Keep it Conversational

Recruiters aren’t just looking for great candidates; they’re looking for great co-workers, employees, and teammates. Keep it professional, but friendly, and don’t be afraid to let out an occasional chuckle or two.

“Do provide detailed responses without going off on long, unrelated tangents.” – Ted C. TST

Don’t Mumble

Phone connections are not created equal and there’s only so many times an interviewer can ask you to repeat yourself. Pace yourself, project your voice, and ANNUNCIATE. Keep a glass of water handy too.

“Don’t forget to speak clearly and have a good connection. We need to hear you to be impressed by your answer.” – Benjamin P. TST

Do Ask Questions

This is an interview, not an interrogation. You want to make sure this is a company you want to work for as much as they are vetting if you should work for them. Ask those questions you prepared pre-call.

“Do have questions. Coming into an interview prepared with questions reflects professionalism and that you are taking this job seriously.” – Brent R. TST

Don’t Talk Dollars and Cents

Avoid awkwardness by remembering the first interview is about adding to your knowledge base and impressing your interviewer. Salary, benefit, and schedule questions can wait. Use this call to make sure you get a follow-up call.

“Don’t begin negotiating terms or pay before we even start the interview.” – Isabel B. TST

Do Talk Next Steps

Before your call ends make sure you ask about next steps to reemphasize your interest in the position and establish expectations. You won’t be left wondering about appropriate protocol for follow ups if you’ve already asked.


Post – Call

Do Send a Thank You

Whether via email or real mail, sending a follow up Thank You note never hurts and often goes a long way to setting yourself apart from other candidates.

“Do send a follow up email. It shows professionalism and always impresses me.”

– Benjamin P. TST

Don’t Turn into a Stalker

Establishing next steps during the call can help alleviate the temptation to do this, but nothing turns a potential employer off more than over-indulging in follow ups. Take a relationship type view – if it’s meant to be, it will be. If not, you’re probably lucky.

“Don’t forget to be respectful of your recruiter’s process. Multiple follow ups in a day or week only add to their call volume and will actually make the wait for a call back even longer.” – Brent R. TST

Do Debrief

Every interview is an opportunity, both to get the job and to learn lessons that will help you get the next one. Write down what went well and what didn’t and apply those notes to your next call.

Don’t Stop Interviewing

No matter how well you think the call went, a job is never yours until it’s been offered to you. Keep scheduling interviews until you’ve got the job.

These are not the only do’s and don’ts for acing your next phone interview but, if you’re currently struggling in the job hunt, try mixing in some of these tips and tricks to see if they mix up your results too.

On the other hand, if you’re a technician who is already acing calls and you’re looking for a new opportunity, apply with PMG to see if our recruiters would agree.


About the Author

Josh Erickson, ReTool & Technical Solutions Associate